“Service With A
Smile”
By
Gregory V. Boulware
Attention: “United States Postal
Service and the Post Master General”
Re: Clerk # 5, Bill #
1000101477130, Olney, 4165410145 – 009, 1.800.275.8777
08.30.13, 10:58:16 AM – Postal
Experience - https://postalexperience.com
- contact Maritz Research helpdesk at postalexperience@maritz.com
or call 1-888-878-7402, from 8:00 a.m.
to 8 ...
postalexperience.com
You may contact the postmaster
general through email at pmgceo@usps.gov or by calling the number
1-800-275-8777. This is the Washington DC headquarters.
A
patron, Mr.
Boulware, walked into the postal station to return an item to sender. He was
the sole patron beside the one leaving after being served. The only available
clerk summoned said patron to the service counter. Mr. Boulware approached the
clerk and cordially greeted the clerk. There was no returned courtesy.
Mr.
Boulware explained the need to return a package. He was served with no issue other
than, “Would you like a receipt?” To which he replied, “Yes, thank you.” The first
impression given by the clerk indicated that she did not wish to provide
service to this customer. The sneering gestures and sour body language
suggested an added credence to this belief. This encounter is not the first. I
have witnessed this clerk’s rudeness to other patrons of this office, in the
past, as well. She was rude and standoffish at this particular encounter too.
The
second request by this customer was to retrieve a package that was un-delivered
via the route carrier. The carrier is the regular service provider for the area
residents. He almost regularly does not deliver packages to our Hillside
Gardens Apartment, even when we are at home. The Clerk, identified as clerk #5,
examined the orange colored package delivery notice and stated that my wife had
signed the document in the wrong space. The space that was signed is provided
for the receiving package retriever. Mr. Boulware asked the clerk what he was
supposed to do now that the document was signed in the incorrect space. He
indicated that he was in possession of valid identification for himself as well
as his physically challenged spouse. Mr. Boulware is also a physically
challenged Retired Senior Citizen - Social Security Disability recipient. The
clerk, in a condescending tone, overruled his question by continuing to explain
the incorrect signing of the document. “Listen Miss, I’m not your child and I
am not hard of hearing, there is no need to speak to me in such a fashion!”
said, Mr. Boulware.
The
clerk responded with, “Well since you have an attitude problem, I’m
not going to give you the package!”
“Look
Ma’am, never mind the attitude just give me the package, that’s been here for
more than three days, and I’ll go. I have all of the necessary ID’s! This woman
is my wife; we reside at the same location, and have been married for nearly
forty-years! I’m going to file a complaint report!”
The
rude and discourteous clerk replied, “Go ahead, what makes you think that I
care?” She turned her back and walked away. Then she returned and summoned the
next customer, while I stood there waiting.
This
type of so-called professional behavior is unconscionable, let alone rude
behavior from a clerk of the United States Postal Service! Is
this how they, the postal workers are supposed to treat its seniors and/or the
general public? Are we as citizens supposed to support and accept this type of
treatment from a mail service? I don’t think So…
The
second clerk, a tall attractive woman, who wore glasses, appeared from a rear
stock room. She patiently listened to what I had to say and took very good care
of me. I left the store with the package.
She
was and is a blessing!
Thank
you for your attention to this matter.
Best
regards,
Mr. Gregory V. Boulware
gvb1210me@yahoo.com
http://www.BoulwareEnterprises.wordpress.com
http://ezinearticles.com/?expert_bio=Gregory_V._Boulware
http://www.BoulwareEnterprises.com
http://www.home-remedies-help.com/uncategorized/www-postalexperience-compos-usps-customer-experience-survey/#comment-64181
>>>
www.PostalExperience.com/Pos
| USPS Customer Experience Survey
January 27, 2012 2:46 am Filed
Under: Uncategorized Leave a Comment
I can’t say I’m surprised that
the USPS Customer Experience Survey does not provide a customer with a reward
for taking the survey but I’m very disappointed. PostalExperience.com/Pos is
powered by Maritz Research and is available in English and Spanish. If you
recently visited your local post office recently please have the ZIP and the 4
digit code number printed at the top of the receipt ready to start the survey.
The survey should only take around 5 minutes to complete and your answer will
be kept confidential. If you don’t like the service at your local USPS tell
them! Don’t be surprised if you mail starts to go missing however lol. The code
number is located above the date and phone number on the receipt. I took the
survey just for fun and it took me about 5 minutes. I will never take this
survey again due to the lack of incentive.
The United States Postal Service
is run by the United States Government and is in deep financial trouble. They
have been laying off thousands of employees recently and they have even talked
about stopping service on Saturdays. The Government regulates prices and how
many days a week it must make deliveries and that is the problem. The
Government should not be involved in Business. USPS troubles really started
with the Al Gore. Al Gore invented this thing called the Internet that has made
life very hard for the US Post Office. UPS and FedEx didn’t do the Post Office
any favors either. It should be noted that every time I have shipped a package
it is ALWAYS cheaper to send it through USPS. A 15 pound package cost me $91
through USPS, $135 through FedEx, and $139 through UPS. But the agency is still
billions of dollars in debt and may be forced to shut down.
At any rate if you’re interested
in taking the survey and helping out the postal service please visit www.PostalExperience.com/Pos
/*
“Have
They Made Us A Target For Vengeance?”
~9.21.13~
Speaking
as an old ‘Union-Man’ from way back, who
certainly believes in Union Now and Forever. I certainly can and do empathize
with the postal workers position of battle and rebellion against the postal
service. But does their plight warrant the mistreatment of postal customers?
I’ve
received an alarming message today. The contents of the email gave me cause to
wonder if my posting of the experience with a particular employee of the
service, brought about a type of retaliation. A particular mail carrier was
outlined in this report as well. Could it be possible for the two to become
cohorts or in cahoots with a revenge plot of sorts? Maybe it’s the fantasy writer
within me that constantly slaps me with a new story of suspense.
I
would advise against such behavior if it be such. An ending is final if not
ubiquitous. On occasion, one can wreak havoc on his or her world with one or
two simple mistakes or a misunderstanding.
I
think you’ll get a better understanding of what’s happened with this email
example:
From:
gvb1210me@yahoo.com
Subject:
Non-Received Registration RenewalMessage: 9.19.13 - PENNDOT email message:
/*
Hello:
After
purchasing my renewed PA registration for my mini-van on 8.25.13, I waited
patiently for its arrival. It never came. This is the second time in four years
that this has happened. The first time it never arrived, I assumed it had been
stolen via the postal service. I had to go to a tag service center to have it
replaced!
I
now, once again, find myself in the same dilemma.
I did
not receive my new registration. I have the receipt of our transaction pasted
to the rear of my vehicle in order to get to my doctor visits. When will I
receive my registration documents?
Thank
you kindly for the receipt of this message.
Regards,
Mr.
Gregory V. Boulware
>To: "'gvb1210me@yahoo.com'" <gvb1210me@yahoo.com>
Sent: Friday, September 20, 2013 5:26 PM
Subject: RE: Non-Received Registration Renewal
Thank
you for contacting Driver and Vehicle Services.
Our
records indicate that your registration renewal was processed 08/25/2013,
as you indicated. We attempted to mail your registration materials; however,
this mailing was returned to us as undeliverable by the post office. To
ensure the renewal card and sticker are sent to the proper address, please
respond with your complete mailing address (including street address and PO
Box/Apt#, if applicable) and the make/year of the vehicle.
Upon
receiving your response, I will update your address, if needed, and resend the
registration card and sticker.
When
responding, please include all previous e-mail.
Please
do not send attachments, as these cannot be opened or processed at this location.
Thank
you for your inquiry,
Brandon
Miller
PA
Department of Transportation
http://www.dmv.state.pa.us/Personal information has been removed from this e-mail for your protection.
>
/*
Mr. Miller:
Thank
you Brandon for your attention and prompt response. The postal service in this
area leaves much to be desired as the service is unacceptable. We have had
problems with the postal service ever since we have moved to this location. We
have resided here for nearly one year. Several other respondents have
cited the same conclusions as to our whereabouts. We have complained to no
avail.
The
proper and precise address is:
Gregory
V. Boulware
Personal
information has been removed from this e-mail for your protection.Email:
gvb1210me@yahoo.com
http://www.boulwareenterprises.com/
Looking
forward to the delivery of my vehicle documents…
Again,
I thank you for your attention as well as your prompt and courteous response.
Best
regards,
Greg.
*/>
The enclosed text should clarify the suspicions involving undelivered mail and/or the possibility of retaliatory intent due to a customer complaint. Maybe I’m being a little bit cynical. I’d like to think that it’s just a fluke. But just in case it’s not…
“Pride is good as opposed to
‘Over-Pride’ is not, it equals Arrogance.
Over-Pride is non-productive. It
lends credence to foolishness…Over-Pride is seductive to anger; the wrong type of anger!
Revenge can be momentarily sweet while leaning on the tree to the pathway of doom.”
GVB
“The most difficult thing – but
an essential one is to love life, to love life even while one suffers, because
life is all. Life is God and to love life means to love God.”
Tolstoy,
War and Peace>
There is absolutely no place in the service industry for rude and discourteous behavior. It would behoove the service provider as well as the service industry worker to improve on this notion of "I'm having a bad day, so I'll take it out on whomever crosses my path!" They, (we), must remain courteous to all no matter what the circumstances. Would you want your elderly Parents or Grandparents to become subject to a rude and discourteous person? I think not... I would certainly be on the front line to defend the honor and rights of my Elders...they do not deserve ill-mannered treatment by anyone! Have they not paid enough in this life? After all it takes quite a bit of courage to become a senior in this life. Would you not agree?
Til next time...
*/
"Twitter" https://twitter.com/#!/AuthorBoulwareG
"Amazon"
http://www.amazon.com/s/ref=sr_gnr_fkmr0?rh=i%3Astripbooks%2Cn%3A283155%2Ck3AGregory+V.+Boulware&keywords=Gregory+V.+Boulware&ie=UTF8&qid=1324957155
“Article Posting Sites”
http://www.blogger.com/profile/10910946197037982583
http://www.BoulwareEnterprises.wordpress.com
http://www.linkedin.com/pub/gregory-boulware/10/435/44b
http://ezinearticles.com/?expert_bio=Gregory_V._Boulwarehttp://www.blogger.com/profile/10910946197037982583
http://www.BoulwareEnterprises.wordpress.com
http://www.linkedin.com/pub/gregory-boulware/10/435/44b
http://www.BoulwareEnterprises.com https://www.goodreads.com/book/show/18466439-fairmount-terror-in-the-park
http://contributor.yahoo.com/user/814056/gregory_boulware.html
http://blackhistory.com/cgi-bin/show_member.cgi
http://hbcu.com/cgi-bin/show_member.cgi
http://blackwomenconnect.com/cgi-bin/show_member.cgi
http://blackinamerica.com/cgi-bin/show_member.cgi
http://blackauthorsconnect.com/cgi-bin/show_member.cgi
http://chocolatepagesnetwork.com/cgi-bin/show_member.cgi
"A POWERFUL MESSAGE FROM GENERAL COLIN POWELL" http://blackauthorsconnect.com/cgi-bin/blog.cgi?blog_id=175163&cid=10
http://blackamericanfreedomfighters.blogspot.com/
"Ninety and Five"
"Christians (of all faiths) should be taught that they purchase indulgences voluntarily, and are not under obligation to do so!" http://ninetyandfive.blogspot.com/2013/01/ninety-and-five.html
*/